FAQs
Customer Service Email: frelisafabulous@thefusionartandfashion.com
ORDER
How secure is my personal information?
Frelisa Fabulous LLC adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
What forms of payment do you accept?
We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.
Can I cancel my order?
You can cancel your order within 20 minutes of placing it. After that, it will have been processed, and you won’t be able to cancel.
SHIPPING
Do you ship internationally?
No. We ship Only in the US.
What shipping carriers do you use?
We choose FedEx, DHL, UPS and other shipping carriers worldwide. We will select the best carrier to make sure your package arrives in time.
How long does it take to process my order?
Once payment has been made, 99% of all orders leave our fulfillment center within 2-3 days.
How long does shipping take?
Our average shipping time is 2-4 business days depending on your location.
DELIVERY
How do I track my order?
We will send you the tracking number after your purchase within 1-3 business days. Please visit this link below to track your order.
Are all my items shipped together?
It depends on the products you ordered. Since we operate multiple fulfillment centers so sometimes your items may come with different packages.
RETURNS
All sales are final.
We have a 14-day return policy for our exceptions, which means you have 14 days after receiving your item to request a return. Please check whether an item is eligible for a return.
To be eligible for a return, the item(s) must meet one of the exceptions.
Exceptions are
The customer received the wrong item.
Poor quality (Clothing, Bags & Totes)
The product was sewn incorrectly.
What do I do if I receive a defective product?
If there’s some sort of manufacturing defect, let us know within 14 days of receiving your item.
Customer Service Email: frelisafabulous@thefusionartandfashion.com
To be eligible for a return, the item(s) must meet one of the exceptions.
Exceptions are
The customer received the wrong item.
Parcel damaged on arrival.
Poor quality (Clothing, Bags & Totes)
The product was sewn incorrectly.